Terms of Service
AutismFLIX provides a personalized subscription service that allows our members to access information, training, and education content related to Autism and other Mental Conditions (“AutismFLIX content”) over the Internet on certain Internet-connected TVs, computers, and other devices ("AutismFLIX ready devices").
a) Your AutismFLIX membership will continue until terminated. To use the AutismFLIX service you must have Internet access and an AutismFLIX ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorize us to charge the membership fee for the next billing cycle to your Payment Method (see "Cancellation" below).
b) We may offer a number of membership plans, including memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your AutismFLIX membership by visiting the tv.autismflix.us website and clicking on the "My Account" link available at the top of the pages with other navigation menu.
2. Promotional Offers
We may from time to time offer special promotional offers, plans, or memberships (“Offers”). Offer eligibility is determined by AutismFLIX at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. Members of households with an existing or recent AutismFLIX membership may not be eligible for certain introductory Offers. We may use information such as device ID, method of payment, or an account email address used with an existing or recent AutismFLIX membership to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed either when you sign-up for the offer or in other communications made available to you.
3. Billing and Cancellation
a) Billing Cycle. The membership fee for the AutismFLIX service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the "Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you sign up for the service. In some cases, your payment date may change, for example, if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month. Visit the tv.autismflix.us website and click on the "Billing" link under the "My Account" page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. If you signed up for AutismFLIX using your account with a third party as a Payment Method, you can find the billing information about your AutismFLIX membership by visiting your account with the applicable third party.
b) Payment Methods. To use the AutismFLIX service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
c) Updating your Payment Methods. You can update your Payment Methods by going to the "My Account" page. We may also update your Payment Methods using the information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
d) Cancellation. You can cancel your AutismFLIX membership at any time, and you will continue to have access to the AutismFLIX service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused AutismFLIX content. To cancel, go to the "My Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing" on the "My Account" page. If you signed up for AutismFLIX using your account with a third party as a Payment Method and wish to cancel your AutismFLIX membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the AutismFLIX service through that third party.
e) Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.
4. AutismFLIX Service
a) You must be at least 18 years of age to become a member of the AutismFLIX service. Minors may only use the service under the supervision of an adult.
b) The AutismFLIX service and any content accessed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your AutismFLIX membership, we grant you a limited, non-exclusive, non-transferable right to access the AutismFLIX service and AutismFLIX content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
c) You may access the AutismFLIX content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "My Account" page.
d) Some AutismFLIX content is available for temporary download and offline viewing on certain supported devices (“Offline Titles”). Limitations apply, including restrictions on the number of Offline Titles per account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles, and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.
f) The quality of the display of the AutismFLIX content may vary from device to device and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 1.0 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 3.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 4K or higher). You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching AutismFLIX content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your AutismFLIX ready device.
g) AutismFLIX software is developed by, or for, AutismFLIX and may solely be used for authorized streaming and to access AutismFLIX content through AutismFLIX ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third-party software that is subject to third-party licenses. You agree that you may automatically receive updated versions of the AutismFLIX software and related third-party software.
5. Passwords and Account Access
The member who created the AutismFLIX account and whose Payment Method is charged (the "Account Owner") is responsible for any activity that occurs through the AutismFLIX account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the AutismFLIX ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, AutismFLIX or our partners from identity theft or other fraudulent activity.
6. Warranties and Limitations on Liability.
The AutismFLIX service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or mandatory consumer protection rights that apply to you.
7. Class Action Waiver.
WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND AUTISMFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and AutismFLIX agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
b) Unsolicited Materials. AutismFLIX does not accept unsolicited materials or ideas for AutismFLIX content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to AutismFLIX.
c) Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the tv.autismflix.us Help Center, which is accessible through the tv.autismflix.us website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Service and information provided by Customer Support or other portions of our websites, these Terms of Service will control.
d) Survival. If any provision or provisions of these Terms of Service shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
e) Changes to Terms of Service and Assignment. AutismFLIX may, from time to time, change these Terms of Service. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.
f) Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.
Last Updated: January 17th, 2022